New policy on remissions when service standards are not met in some IRCC programs

Date Announced:

March 31, 2021


The Departmental Remission Policy for Immigration, Refugees and Citizenship Canada comes into effect on April 1, 2021, in accordance with the Service Fees Act. This notice has important information for people who receive services from IRCC.
According to the Service Fees Act, when an individual pays for a government service and the service standard is not met, the department involved must return a portion of the fee to the fee payer. In such cases, remissions (partial refunds) will be issued to complete applications received on or after April 1, 2021, for the Right of Citizenship fee, the International Experience Canada program participation fee, and certain fees related to passports and other travel documents.

Departments and Agencies:

Immigration, Refugees and Citizenship Canada

Type of Administrative Action:

Immigration Category:



refunds | Service Fees Act

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